X-Developer Cross-platform development in C++, Flight Simulation

“Please let me talk to a puke”

(Inspired by "Geben Sie mir bitte einen Kotzbrocken!" by vowe)

There are two types of tech support guys:
-the kind, well-behaved, polite and zealous guy who has absolutely no clue and is following his script
-the grumpy, impolite, nearly-autistic nerd who lacks basic communication skills but knows his stuff

I prefer being handled by the latter. Because he is the only one who can actually solve my problem.

To achieve this, I usually start each call or mail to tech-support by such a mass of geek-level detail that I get escalated to the "puke department" a.k.a. "second level support" fast.

So I considered myself safe when filling out the bug report form for X-Plane with a well-crafted stacktrace from the GNU Debugger, showing the source of a memory error in a Freetype component on OSX, showing up at every X-Plane startup.

I would be the happiest person on earth if I had only ONE customer being capable of using a debugger!

But what happened instead, is that I was trapped for the exchange of FOUR(!!!) additional emails before this apparently got passed on to someone who can actually read debugger output (Austin or Ben one presumes).

Tech supporters of the world:
Please, stop wasting your (and MY!!!) time. If you get a mail from a nerd, pass it to a nerd. AND STOP BEING POLITE TO ME! I want a puke to talk to!